Shipping policy
Last Updated: August 24, 2026
At REYONIC, we are committed to providing a simple, reliable, and convenient shipping experience. We process orders promptly and provide tracking information so you can monitor your shipment from dispatch to delivery.
1. Shipping Locations
We currently ship orders throughout the United States.
At this time, we do not offer shipping outside the United States.
2. Shipping Cost
We offer Free Standard Shipping on all orders within the United States.
Shipping Cost: $0.00 USD
There are no additional standard shipping charges at checkout.
3. Order Processing
Orders are typically processed and prepared for shipment within:
1–2 Business Days
Orders are processed Monday through Friday, excluding holidays observed by our fulfillment operation.
Orders placed on Saturdays, Sundays, or applicable holidays will begin processing on the next business day.
Processing time begins when an order is successfully placed and ends when the order is handed over to the shipping carrier.
4. Order Cutoff Time
Our daily order cutoff time is:
5:00 PM Eastern Time (ET)
Orders placed by 5:00 PM Eastern Time (ET) on a business day will be processed according to our normal processing schedule.
Orders placed after 5:00 PM Eastern Time (ET) will begin processing on the next business day.
Order Cutoff Time Zone:
Eastern Time (ET)
IANA Time Zone: America/New_York
The applicable local time may change between Eastern Standard Time (EST) and Eastern Daylight Time (EDT) due to daylight saving time.
5. Shipping Method
We currently offer:
Standard Shipping
Standard Shipping is available at no additional cost for orders shipped within the United States.
6. Estimated Delivery Time
After your order has been processed and handed over to the shipping carrier, Standard Shipping generally takes:
3–5 Business Days
Including our normal processing time of 1–2 business days, the estimated total delivery timeframe is:
4–7 Business Days from the date your order is placed.
These are estimated delivery times and are not guaranteed delivery dates.
Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our reasonable control.
7. Delivery Estimates and Delays
We make reasonable efforts to meet the estimated delivery timeframe. However, delivery may occasionally take longer due to circumstances including:
- Severe weather
- Carrier delays
- Public holidays
- High shipping volumes
- Transportation disruptions
- Incorrect or incomplete shipping information
- Operational disruptions
- Other circumstances outside our reasonable control
If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at support@reyonic.com so we can assist with the shipment.
8. Order Tracking
Once your order has been shipped, we will send a shipping confirmation email to the email address associated with your order.
The email will include your tracking information when tracking is available.
You can use the tracking number provided to monitor the progress of your shipment through the applicable shipping carrier.
Please note that tracking information may take some time to become active after the package has been handed over to the carrier.
9. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you realize that your shipping address is incorrect, please contact us at support@reyonic.com as soon as possible.
We will make reasonable efforts to correct the address before the order is processed or shipped. However, we cannot guarantee that an address can be changed after the order has been processed or shipped.
REYONIC is not responsible for delays, failed deliveries, returned packages, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.
10. Lost or Undelivered Packages
If your package appears to be lost in transit or has not been delivered within a reasonable period after the estimated delivery timeframe, please contact us at support@reyonic.com.
We will investigate the shipment with the applicable shipping carrier and, where appropriate, assist with a carrier claim.
Depending on the circumstances and the outcome of the carrier investigation, the available resolution may include a replacement shipment or refund.
11. Damaged Packages
If your package arrives visibly damaged, please contact us at support@reyonic.com as soon as possible.
We may request photographs of the shipping package and the damaged product to assist with our investigation or a carrier claim.
We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.
12. Packages Marked as Delivered
If the shipping carrier’s tracking information confirms that a package was delivered to the shipping address provided at checkout, we cannot guarantee reimbursement for packages subsequently reported as lost or stolen.
If you believe a package marked as delivered has been lost or stolen, please contact us at support@reyonic.com.
We will assist you in contacting the shipping carrier and, where applicable, filing or supporting a carrier claim.
13. Failed Delivery or Returned Packages
If a carrier is unable to deliver a package because of an incorrect address, refusal of delivery, or another issue attributable to the customer, the package may be returned to us.
If your package is returned to us, please contact support@reyonic.com so we can determine the appropriate next steps.
Additional shipping charges may apply if the customer requests that a returned package be shipped again because of an issue caused by the customer.
14. Business Days and Holidays
For order processing purposes, business days are:
Monday through Friday
Saturday, Sunday, and applicable holidays are not counted as standard processing business days.
Shipping carrier operating schedules may vary during weekends and holidays.
Our order processing and cutoff times are based on:
Eastern Time (ET)
America/New_York
15. Fulfillment Information
Orders are processed and fulfilled through REYONIC and its fulfillment operations.
Business Address:
2152 Red Rose Ln,
Loganville, Georgia, 30052,
United States.
Depending on inventory availability and fulfillment requirements, an order may be dispatched from a fulfillment location other than the business address listed above.
16. Contact Information
Business Name: REYONIC
Email: support@reyonic.com
Phone: +1 (678) 706-3821
Business Address:
2152 Red Rose Ln,
Loganville, Georgia, 30052,
United States.
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM Eastern Time (ET)
Saturday & Sunday: Closed
Shipping Summary
Shipping Country: United States
Shipping Method: Standard Shipping
Shipping Cost: $0.00 USD
Order Cutoff: 5:00 PM Eastern Time
Cutoff Time Zone: America/New_York
Processing Time: 1–2 Business Days
Processing Days: Monday–Friday
Transit Time: 3–5 Business Days
Estimated Total Delivery: 4–7 Business Days
Tracking: Provided after shipment