Refund policy
At REYONIC, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of the date your order was delivered, subject to the terms and conditions below.
1. 30-Day Return Policy
We accept eligible returns for 30 days from the date your order was delivered.
To be eligible for a standard return, the product must:
- Be unused and in its original condition.
- Be returned in its original packaging, where applicable.
- Be free from damage, stains, alterations, or signs of use.
- Include the original tags and labels, where applicable.
- Be accompanied by the order number or other proof of purchase.
Return requests must be submitted within 30 days of delivery.
Products that arrive damaged, defective, incorrect, or materially different from what was ordered are handled separately under the Damaged, Defective, or Incorrect Items section below.
2. Return Method
All approved returns must be returned by mail using the return instructions provided by REYONIC.
We do not currently offer in-store returns or physical drop-off returns.
3. How to Request a Return
To request a return, contact us at:
Email: support@reyonic.com
Phone: +1 (678) 706-3821
Please provide:
- Your order number
- The name used when placing the order
- The item(s) you wish to return
- The reason for the return
- Photos of the item if it is damaged, defective, or incorrect
Once we receive your request, we will review it and provide the necessary return instructions.
Do not send a product back before receiving return instructions from our support team.
4. Return Label
For approved returns, REYONIC will provide a prepaid return shipping label electronically.
The customer can download and print the return label and use it according to the return instructions provided by our support team.
Returns must be sent using the return label and instructions provided by REYONIC.
5. Return Shipping Cost
Return shipping cost: $0.00 USD
REYONIC does not charge customers for return shipping on eligible approved returns.
We provide a prepaid return label for approved returns, so customers are not required to pay the return shipping cost out of pocket.
Customers should not purchase a separate return shipping service unless specifically instructed by our support team.
6. Restocking Fee
Restocking fee: $0.00 USD
REYONIC does not charge a restocking fee on eligible returns.
No restocking fee will be deducted from an approved refund.
7. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us at support@reyonic.com as soon as possible.
Please provide photographs or other relevant information if requested so that we can evaluate the issue.
After reviewing the issue, we may provide an appropriate resolution, which may include:
- A replacement of the same product
- An exchange for the same product
- A refund to the original payment method
For products that arrive damaged, defective, or incorrect, the standard unused-product requirement does not apply where the condition is the result of the defect, shipping damage, or fulfillment error.
8. Non-Returnable Products
Certain products may not be eligible for standard returns because of hygiene, safety, customization, personalization, or other product-specific restrictions.
If a product has a specific return restriction, that restriction will be clearly disclosed on the applicable product page or otherwise communicated to the customer before purchase.
These restrictions do not affect applicable rights regarding products that arrive damaged, defective, incorrect, or materially different from what was ordered.
9. Refunds
Once we receive your returned item, we will inspect it to determine whether it meets the applicable return requirements.
If the return is approved, the refund will be issued to the original payment method used for the purchase.
Refund Processing Time
Approved refunds are normally processed within 10 business days after we receive and approve the returned item.
After REYONIC processes the refund, your bank, card issuer, or payment provider may require additional time to make the funds available in your account.
The time required for the refund to appear may vary depending on your financial institution or payment provider.
10. Returns That Do Not Meet the Requirements
A return may be rejected if:
- The return request is submitted more than 30 days after delivery.
- The product has been used or damaged after delivery.
- The product has been altered or modified.
- Required original packaging, tags, or labels are missing where applicable.
- The product does not meet an applicable product-specific return restriction.
If a return is rejected, we will contact you regarding the return. Where appropriate, the item may be returned to you.
The above restrictions do not apply where the issue involves a verified product defect, shipping damage, incorrect item, or fulfillment error.
11. Order Cancellations
If you need to cancel an order, contact us at support@reyonic.com as soon as possible after placing the order.
We will make reasonable efforts to cancel the order before it enters processing or shipping.
Because orders may be processed quickly, we cannot guarantee that cancellation requests can be completed after an order has entered processing or has been shipped.
If an order can no longer be cancelled, you may request a return after delivery in accordance with this Return & Refund Policy.
If an order is successfully cancelled before shipment, any applicable refund will be issued to the original payment method.
12. Lost or Undelivered Orders
If your order is lost in transit or is not delivered, please contact us at support@reyonic.com.
We will work with the applicable shipping carrier to investigate the shipment.
Depending on the circumstances and the outcome of the carrier investigation, the available resolution may include a replacement shipment or refund.
13. Packages Marked as Delivered
If the shipping carrier’s tracking information confirms that a package was delivered to the address provided at checkout, REYONIC cannot guarantee reimbursement for packages subsequently reported as lost or stolen.
If you believe a package marked as delivered has been lost or stolen, please contact us at support@reyonic.com.
We will assist you in contacting the shipping carrier and, where applicable, filing or supporting a carrier claim.
14. Applicable Consumer Rights
This policy describes REYONIC’s standard return and refund procedures.
Nothing in this policy is intended to limit any consumer rights or remedies that cannot legally be excluded or restricted under applicable law.
15. Contact Information
Business Name: REYONIC
Address_USA:
2152 Red Rose Ln,
Loganville, Georgia, 30052,
United States.
Phone: +1 (678) 706-3821
Email: support@reyonic.com
Return Policy Summary
Return Window: 30 days from delivery
Eligible Standard Returns: New and unused products meeting the return requirements
Return Method: By mail
Return Shipping Cost: $0.00 USD
Return Label: Prepaid label provided electronically; customer downloads and prints
Restocking Fee: $0.00 USD
Refund Method: Original payment method
Refund Processing Time: Normally within 10 business days after receipt and approval