FAQs

1. Where do you ship?

We currently ship throughout the United States.

2. Is shipping free?

Yes. We offer free standard shipping on all orders within the USA.

3. How long does shipping take?

Orders are usually processed within 1–2 business days.

After processing, standard delivery generally takes 3–5 business days.

Estimated total delivery time: 4–7 business days.

4. Will I receive tracking information?

Yes. Once your order has been shipped, tracking information may be sent to the email address provided with your order.

You can use the tracking number to monitor your shipment through the applicable shipping carrier.

5. Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel an order.

Because orders may be processed quickly, we cannot guarantee that a cancellation or change can be made after processing or shipment has started.

6. What is your return policy?

We offer a 30-day return policy.

You can request a return within 30 days of receiving your order, subject to our Return & Refund Policy.

Eligible standard returns must generally be unused, in their original condition, and meet the applicable return requirements.

7. Do you charge a return fee?

No. We do not charge a return or restocking fee on eligible approved returns.

Approved returns are provided with a prepaid return shipping label according to our Return & Refund Policy.

8. How do I request a refund?

Contact us at support@reyonic.com with your order number and the reason for your return.

Once the returned item is received and inspected, approved refunds will be issued to the original payment method.

9. What if my item arrives damaged or incorrect?

Please contact us as soon as possible and provide your order number and photographs of the damaged, defective, or incorrect item.

We will review the issue and work with you toward an appropriate solution, which may include a replacement, exchange, or refund.

10. What payment methods do you accept?

REYONIC currently accepts Stripe as the payment method available at checkout.

Payment availability may depend on eligibility, approval, order requirements, and the applicable payment provider's terms.

The payment options available to you will be displayed during checkout before you complete your purchase.

11. What currency are your prices in?

Our prices are displayed in U.S. Dollars (USD) unless otherwise stated.

12. How can I contact REYONIC?

You can contact us through:

REYONIC

Address:
2152 Red Rose Ln,
Loganville, Georgia, 30052, 
United States.

Phone: +1 ( 678) 706-3821

Email: support@reyonic.com

13. What are your customer service hours?

Monday – Friday: 9:00 AM – 5:00 PM ET

Saturday & Sunday: Closed

We aim to respond to customer inquiries as quickly as possible during business hours.

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REYONIC Quick FAQ Summary

Shipping: United States
Standard Shipping: Free
Processing: 1–2 Business Days
Transit: 3–5 Business Days
Estimated Delivery: 4–7 Business Days
Returns: 30 Days
Return Shipping: Free for eligible approved returns
Restocking Fee: $0
Payment: Stripe
Currency: USD
Customer Service: Monday–Friday, 9:00 AM–5:00 PM ET